Teamviewer and Troubleshooting

Have we asked you to download Teamviewer and you don't know what we're on about? This is the article for you!Teamviewer allows us to securely connect remotely to your computer and fix your tech issues...

Sharing an Outlook Calendar with other people

From your Calendar folder, on the Home menu, select Share Calendar.         OR        

Set up your Microsoft 365 sign-in for multi-factor authentication

EI - Tech Setup - Signing into your Laptop

  Welcome to Everyday Independence. We're sure you're excited to start using your new devices so we'll make sure the process is as smooth as possible.

EI - Tech Setup - Setting up your Mobile Phone

  Power it on You can turn on your phone by holding down the power button for a few seconds. Once it

Postpone Windows 11 Update

The Windows 11 upgrade is optional for Windows 10 systems for now, but it may become mandatory in the future. Due to performance issues we are advising all staff to delay the update.

Popups during setup of new computers

You can setup either of these options however I’ve never found them to be perfectly reliable. Selecting ‘Skip’ for now will allow you to use the password.

How to check for updates on a Windows 10 PC

1. Click on the Start menu in the bottom left corner of your screen, it looks like the Windows logo.

Adding a shared mailbox & calendar - Outlook Online

To add a shared mailbox so it displays under your primary mailbox then proceed as follows from your account in Outlook on the web.

How to update Office

Newer versions of Office

Ticket Severity Levels

Setup Printer for new devices 2023

If you have a new refurb device as of March 2023, The following steps apply to you. Go to Printers & Scanners.

Airplane Mode

Function key Some computers, such as laptops, include a dedicated hardware key

Adobe Acrobat 2020 'Save As' screen is blank

NOTE: this bug only affects adobe acrobat, adobe reader seems to be fine. Due to recently discovered se

How to update Microsoft Teams

Microsoft Teams desktop client is an auto-updating service. This means that it checks for updates on its own in the background every few hours. And if an update is available, it silently installs it w...

Teams Not Loading

Download teams again from the links below and it'll automatically reinstall and repair your application.  Make sure to download "Teams for Work & School" Download Microsoft Teams Desktop and Mobil...

Adding a shared mailbox & calendar - Outlook Windows (Desktop)

Windows

How to stop the Skedulo sign-in pop-up spam

Are you seeing pop-ups like this one? This is due to an old, faulty or unused Skedulo calendar that is still connected to your outlook. The most common calendar causing this is a Skedulo calendar fro...

Stopping a specific emailer from going to junk

Right click on the email that doesn't belong in junk

How to fix the Microsoft error “We can’t upload or download your changes because your cached credentials have expired”

Clearing cached credentials Step 1 – Close all Office programs

Rearranging Multiple Displays on Windows 10

To rearrange monitors on Windows 10, use these steps: Right-click anywhere on yo

Delay the delivery of all messages

You can delay the delivery of all messages by up to two hours by creating a rule.

Make a bootable windows 10 USB

Preparing the Windows 10 Bootable USB

Checking for webcam shutter

There are a few buttons and switches on different models of laptop that unshutter the camera Look for buttons like this on the keyboard

Fixing Shared Inbox Sync Issues

When too many people are in a shared inbox, it starts to cause synchronization issues when storing a local copy of the inbox on everyone's individual device. In outlook, go to "File" Go to "Accoun...

Update Edge

Stop virus pop-ups coming from Edge/Chrome

Most virus pop-ups aren't actually a virus, and are just a result of you accidentally giving permission to a shady website to display notifications through your web browser. To reset permissions: On E...