How to fix the Microsoft error “We can’t upload or download your changes because your cached credentials have expired”

Clearing cached credentials

Step 1 – Close all Office programs

You must ensure you have saved all of your work and closed each Office application; failure to adhere may result in unwanted behaviour from the programs in question.

Step 2 – Open the Windows Credential Manager

Hit the start/windows key on your keyboard and enter “Credential Manager” to begin. Follow up by clicking “Open” in the application card displayed to the right of your search results.

Step 3 – Switch to the appropriate tab

If you’re experiencing issues with Desktop Office applications, consult the “Windows Credentials” tab. Otherwise, open “Web Credentials.” Accessing either option is achieved with a simple left-click.

Step 4 – Delete relevant generic credentials

Under “General Credentials“, find and delete credentials referencing OneDrive or Microsoft. You can delete credentials by selecting a credential’s dropdown arrow, followed by the “Remove” options at the bottom of the dropdown